We are excited to introduce our newly revamped email notification UI, designed to deliver a better experience for both customers and shop owners. This new version not only simplifies communication but also enhances the clarity and effectiveness of every email you send.

Why the Revamp?

Our goal was simple: to improve the way shops communicate with customers about their orders. We wanted to make it easier for customers to understand what’s happening with their purchases and for shops to manage orders efficiently, all while keeping a user-friendly design.

Customizable Areas for Tailored Communication

One of the most exciting features of the new UI is the addition of three customizable areas—one at the top and two at the bottom of each email. These areas allow you to customize messages in HTML per order status. Whether you want to reassure customers when their order is received, inform them of the next steps after payment, or provide tracking details when an order is shipped, you now have the flexibility to do so.

You can also use these spaces to include your store’s logo or other images, giving a personal touch to automated notifications. This feature helps humanize your communication, making customers feel more connected to your brand. Additionally, if an order is placed outside your working hours, you can easily inform customers when their order will be processed.

Designed for Printability

We know that many businesses still rely on printed copies of order details. That’s why we’ve designed the new UI to be easily printable. The layout is clean and organized, similar to an invoice, ensuring that all essential information is easy to read on paper.

A Clearer Bill of Materials Section

Another major improvement is in the Bill of Materials (BoM) section. The product short description now includes the common product code for each line item, making it easier for customers to identify their purchases. Both buyer and seller remarks are also displayed under each line item, providing a more comprehensive view of the order details. Additionally, tax types and details are clearly laid out in the billing section, so there’s no confusion about what’s being charged.

Mobile-Friendly Design

With more customers shopping on their phones, it's essential that your email notifications look great on mobile devices. Our revamped UI is optimized for mobile screens, ensuring that all information is displayed clearly and effectively, no matter what device your customers are using.

How to Get Started

Ready to enhance your customer communication with our new email notification UI? You can manage all the customizable areas directly from your admin panel at /admin/custom-areas or contact your Customer Success Manager if any questions! 

This revamped email notification UI is a step forward in making eCommerce communication more practical, clear, and customer-friendly. We can’t wait to see how you’ll use these new features to better serve your customers and grow your business.